Welcome to Viewfield Medical Practice
We aim to deliver a needs led, centre based, quality, primary care service through all members
of the primary care team.
We have a team of GPs, Advanced Nurse Practitioners, Advanced Paramedic Practitioner, Practice Nurses, Primary Care Mental Health Nurse, Advanced Physiotherapy Practitioner and Primary Care Pharmacists, all supported by our admin and reception team.
We strive to get people seen by the right person at the right time and there are a number of resources to help this happen.
CONTACTING THE PRACTICE by PHONE or IN PERSON
Our telephone lines are open from Monday-Friday 8.00am-12.30pm and from 1.30pm-6.00pm.
Our reception desk is open from 8.30am-12.30pm and from 1.30pm-5.30pm.
PLEASE DO NOT ATTEND THE PRACTICE WITHOUT AN APPOINTMENT ASKING TO BE SEEN BY A CLINICIAN. WE OPERATE AN APPOINTMENT ONLY SYSTEM.
Our routine review appointments are available to book at 8.00am every morning, for one week in advance. If, however, you have a new or urgent on the day health concern our clinical triage is available Mon-Friday from 8.30-10.30 and 13.30-14.00. Your details will be taken by the admin team to allow a member of the clinical team to call you back and discuss how best to deal with your urgent health requirements. PLEASE NOTE - Telephone triage should not be used to enquire about prescriptions or sickness certificates.
Our admin team have been directed and guided by the clinical staff to ask you for details of your health concern to ensure that you are correctly signposted. Please be reassured that they, along with all staff within the practice, operate under strict confidentiality guidelines.
HELP ONLINE
NHS Forth Valley provide links and advice on their website to help guide patients to the right service: Know Who To Turn To.
NHS 24 has an online service available 24 hours 7 days a week that can provide information and advice on a wide variety of health issues:
NHS Inform provides: An updated and expanded Health A-Z; Answers to common health questions; Links to local health and support information across Scotland
If you are experiencing a life threatening emergency please call 999 at any time.
If the practice is closed and you feel you have an urgent medical concern which cannot wait until the practice re-opens,
please contact NHS24 on 111
VACCINATIONS
Over the last few years there have been some changes to how some services are delivered.
Immunisations are being delivered by a new Forth Valley vaccination team. The Practice is unable to access the booking system so cannot advise when you will be called or change an appointment for you. This includes childhood immunisations, travel vaccines and Flu and Covid-19 immunisations.
PHLEBOTOMY
Blood Samples are now routinely undertaken by a new Forth Valley Service, CTAC. We still hold the appointment book for this and the service is based in the same building as we are, but it is no longer practice staff that will be taking your blood under normal circumstances.
GET WELL, KEEP WELL
Of course we’re not just here for when you are unwell. Our team of healthcare professionals and back-up staff offer a number of clinics and services to promote good health and wellbeing whatever your medical condition. There is also access to advice and support through both the NHS Forth Valley and NHS Inform websites.
Mission Statement
"The practice aims to deliver a needs led, centre based, quality, primary care service through all members of the primary care team.
We aim to provide high quality care and a wide range of services for our patients. Patients will be given a courteous, efficient, hospitable environment in which to seek professional attention."
With patients' needs at the heart of everything we do, our website has been designed to make it easy for you to gain instant access to the information you need. As well as specific Practice details such as opening hours and how to register, you’ll find a wealth of useful pages covering a wide range of health issues along with links to other relevant medical organisations.
Privacy
Please see our Privacy Notice here: NHS Forth Valley Privacy Policy
Complaints
We hope that you don't have the need to complain but if you do our Complaints Officer is our Practice Manager, Diane Thomson.
Please see our Complaints Handling Procedure here: Complaints Handling
(Site updated 20/11/2024)