Any suggestions, feedback or complaints should be put in writing to the Practice Manager (Diane Thomson).
Although we hope that you don't feel the need to complain, Diane is our Complaints Officer and will acknowledge your letter within 3 working days from the date or receipt, will respond to your letter within 5 working days for early resolution (Stage 1) and within 20 working days for investigations (Stage 2). If it has not been possible to complete the process within this time period because it is a particularly complex case, you will be informed of the extension period. If you are not satisfied with the final position from the practice you can contact the Scottish Public Services Ombudsman (SPSO) within 12 months of the events that happened.